FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS, Turkey by Turkey Post, USA by USPS and other countries. We ship direct from our partner warehouses, please expect your items to ship separately.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. Estimates are in business days (excluding holidays and weekend days):
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 1 day to 7 day processing time.
PLEASE NOTE: DURING THE HOLIDAY SEASON, DELIVERY TIME MAY INCREASE
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us at support@alanakea.com and we will be happy to assist you.